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KNX expert on technical support

Youpal Group
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Sweden - Remote
June 10, 2024

Salesforce, Tampere, Systems technician

Work Level
Employee Type
Our client, a company operating in the industrial sector, is currently looking for a KNX expert for technical support.

Job Description:
We are seeking a person with expertise and knowledge of KNX technology who is able to work in technical support. KNX is a standard for automation systems in smart buildings and homes, enabling compatibility and integration of devices from different manufacturers.

Requirements for the KNX expert in technical support:
  • Familiarity with the KNX standard and ability to design, install, program and maintain KNX systems.
  • Providing customer support and solving technical problems related to KNX devices and systems.
  • Assisting customers with troubleshooting, device configuration, and system optimization.
  • Offering training and advice to customers and other team members regarding KNX systems.

Desired qualifications include:
  • Knowledge of KNX technology.
  • Experience in technical support and/or customer service roles.
  • Fluent in both Finnish and English.
  • Fast learner.
  • Ability to handle multiple tasks simultaneously.

Additional skills that would be considered an advantage:
  • Experience with ticketing systems (we use Salesforce Service Cloud, a ticketing system by Salesforce).
  • Background in the industrial sector or call center environment.
  • Experience with working under pressure and in a customer-facing role.
  • Commitment to the job.

Allocation: 80-100%. We are looking for a part-time
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